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I reviewed my reservation and discovered that the agent entered the reservation for Rochester New York. I called customer service to explain what happened. They said they could not issue a refund. I will never deal with Hotline again. Date of experience: February 14, 2024
11 kwi 2018 · The site lures you with claims of large discounts and pictures of wonderful hotels, but the actual booked hotel only gets revealed when you complete the booking ("secret hotel").
Hotwire finds hotel rooms, rental cars and vacation packages at deeply discounted rates. Travelers can look up travel information on the website or the mobile app and access 24/7 customer...
(866) 468-9473. Customer Reviews. 1.05/5. Average of 116 Customer Reviews. Read Reviews Start a Review. Customer Complaints. 745 complaints closed in last 3 years. 133 complaints closed in...
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Hotwire has absolutely terrible customer service. They don't offer to resolve anything even when their guaranteed hotel rating is not what they promised. They steal your money, offer zero solutions, and then ask you to pay more for a better hotel instead of fixing it on their end.
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