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Customer service and support for questions about bags including delayed, damaged or missing bag status.
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- Delayed or Damaged Bags
If your bag was delayed or damaged and you notice missing...
- Checked Bag Policy
Pay for your checked bags online within 24 hours of...
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If your bag was delayed or damaged and you notice missing items after it’s delivered, you must file a missing items claim within 24 hours of receiving your bag for flights within the U.S., or 7 days for international flights. Submit a claim.
20 lut 2024 · Pay for your checked bags online within 24 hours of departure and receive the best price available for travel on domestic flights within and between the U.S., including Hawaii and Alaska, and select markets in the Caribbean and Central America.
22 kwi 2024 · If your checked luggage has been delayed, damaged, or lost, American Airlines is required to compensate you. Domestic checked baggage compensation - Up to US $3,800 (if you claimed excess value during check in, then you could be reimbursed up to US $5,000).
American Airlines uses Terminal B at Boston Logan Airport. Some flights labeled as American Airlines are codeshare flights operated by other Airlines. As a result, the following terminals are used for codeshare flights labeled as American Airlines: Terminal C, Terminal E. Arrivals and Departures.
You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOT’s Fly Rights publication here. Damaged Baggage. What are airlines’ responsibilities when they damage your baggage?
3 sty 2024 · If you’re at home, file a claim online within 24 hours for domestic flights and 7 days for international flights, using the same reference number. For delayed or damaged bags, call the Central Baggage Resolution Office at 1-800-847-4152 or contact American Airlines customer service through their online form for follow-ups.
