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The return flight got cancelled, and I requested a refund as mytrip was unable to provide a suitable way. The airline provided with the refund but mytrip stole 89% of the money, and closed the ticket (I manage to acquire the refunded payment from the airline). When I called, they were really rude.
I contacted Make My Trip customer care more than 30 times to clarify my doubts and to make a correction in my booking. Every time they will offer call backs and still now i didn't get a single call back from them on time...!
I was disappointed customer service and horrible policy with the cancellation option that was offered to me via phone, which included a waiver for a ticket refundable upgrade of $497. This means I would only receive approximately $500 back, which is far from a full refund.
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I booked my tickets today. Initially, I booked what was advertised as a cheap ticket on a website. After selecting and booking it, After few hours, I received a call from Rodger(UK customer service agent) informing me that my ticket wasn't actually booked unless I paid additional money.
MakeMyTrip has a rating of 1.5 stars from 500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MakeMyTrip most frequently mention customer service, next day, and bad experience problems. MakeMyTrip ranks 232nd among Travel Search Engine sites.
Despite not the fault of Trip.com, their customer success manager Denny demonstrated true spirit of customer service. The flight date change has caused my previously booked hotel to have been forfeited, and that the Air Macau team continually not responding to my complaint.
