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  1. The Miles & More customer service team can be contacted in a variety of ways. You can send your enquiries via our contact form or by telephoning the Miles & More Service Team.

  2. Do you have any more queries or feedback about our Miles & More website? In that case, we would be happy to help you further. Please fill in the form with the relevant details.

  3. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  4. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.

  5. Chat with us live or get 24/7 answers to your questions. American Customer Service. Send us your comment, question or suggestion, or make a request. We'll be in touch as soon as we can. ( Required)

  6. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Additional information.

  7. If you can’t remember which email address you entered, you can log in to your Miles & More account using your service card number instead. You can then check your saved Travel ID, which you can change at any time.

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