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  1. Chat with us Get quick answers to your travel questions 24 / 7 with Americans virtual assistant or chat with us live. Click the 'chat bubble' to get started.

  2. Contact Customer Relations with compliments, concerns and questions about your past travel. Contact us online Use our online Customer Relations form for a faster response than sending a letter through the mail.

  3. Vieles, weswegen Sie uns anrufen, können Sie online oder in der American Airlines App erledigen. Es ist einfach und bequem – suchen Sie einfach Ihre Reise mit Hilfe Ihres 6-stelligen Buchungscodes oder melden Sie sich in Ihrem AAdvantage ® Konto an.

  4. Your information. Become a member and enjoy exclusive promotions and endless opportunities to earn miles both in flight and on the ground doing everyday things. You can use your miles for flights to nearly 1,000 destinations worldwide, upgrades, vacations, car rentals, hotel stays and more.

  5. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.

  6. You can easily get American Airlines customer service in English, thanks to its texting facility. All you have to do is send a text message from your mobile phone. Simply type “HELP” and send it to FLYAA (35922) and you are done. As soon as a representative of the airline receives your text, they will reply to you suitably.

  7. Contact us if you have compliments, concerns or questions about your travel.

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