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I have been waiting a month to be refunded $560 from them. Still cannot get any response since they say they can’t help over the phone and I can only contact customer relations who only work via email. I have sent at least 30 emails and no response to this day.
There is no number to call. Customer Relations is not a call center. Usually, there's far too much research to be done on a particular claim to make a call center environment efficient. You can request a call in your submission, however it's never a guarantee.
So last week I emailed customer relations about the poor customer service experience I had to get my issue resolved. The first email went out last Monday, no response. I called the customer service hotline, spoke to a new customer service rep who was far more helpful and polite.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Get quick answers to your travel questions 24 / 7 with American’s virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Contact Information. Website: https://www.aa.com. Phone: +1 800-433-7300. READ MORE. Help, Tips, & Info on Airlines and Flying. Beyond the customer service info provided here for American airlines (AA), we have much more information to help guide you on your air travel:
