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Get quick answers to your travel questions 24 / 7 with American’s virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions
- Receipts and Refunds
Contact American; Receipts and refunds ; Receipts and...
- Reservations and Ticket Changes
You can do many of the things you call us about online or in...
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- Customer Service FAQs
The 24-hour refund policy applies to all ticket types, but...
- Special Assistance
Request wheelchair service; Notify us you’re traveling with...
- AAdvantage Account Service
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- Admirals Club
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- Technical Support
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- Receipts and Refunds
You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: View your trip details. Choose your seats.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Refund Customer Service Hours: Monday - Friday 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 4:30 p.m. (Central Time) Fax: 800-892-3447 International Fax: 480-693-2759
Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 7 a.m. – 10 p.m. (CT)