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Our Cargo Call Center is open every day to help with bookings, general inquiries and customer support. At this time, our call center is experiencing higher than normal call volumes. Save time and access your shipment details, make a booking, and track a shipment using our online booking system. 1-800-225-2752.
Accessible services help: 1-800-503-0101. Group reservations for ten or more passengers: 1-800-445-4435. Service is available 24/7. Hearing and speech disability (TTY) access is available. Dial 711 for relay services. Group travel hours: 6:00 am - 6:00 pm PT, Monday-Friday.
If you need help with your Alaska Airlines travel, or have questions about Virgin America, our website or mobile sites, flights that include partner airlines, and more, we’ve gathered all the ways you can contact us - including text messaging, phone numbers, mail addresses - all in one place.
We're the only passenger airline in the U.S. with dedicated cargo planes, offering capacity to, from, and within the state of Alaska - and new twice-weekly freighter service to California (LAX). Or ship on our fleet of over 330 passenger aircrafts serving 100+ destinations in North America.
Get your cargo frequently asked questions answered here. From insurance policies to packaging requirements, to learning about our ULD capability and more.
Bring your shipment to your local Alaska Air Cargo facility. Please present: A government-issued I.D. An air waybill number; Shipments must be tendered at least 60 minutes in advance for GoldStreak and two hours in advance for Priority Air Freight.
We’ve created this online portal to make shipping with us as easy as can be for you. Here you’ll find a range of helpful links to essential resources, guides, tools, and contacts — all gathered in one place. Be sure to bookmark this page for future reference.
