Search results
We're here to help. Manage your flight booking, find answers or provide feedback online. If your question or situation is complex, our friendly team is ready to assist you.
Verify your contact and profile information immediately: Make sure your contact details, such as email and phone number, are accurate and secure. This helps prevent cybercriminals from taking over your account.
Chat with us 24/7. The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team. Chat now.
A Passkey is a simple and convenient authentication method that allows you to sign in to your Air New Zealand account using a PIN or biometric authentication (such as fingerprint or facial recognition) on supported devices. Passkeys are generated and managed by your device.
When we do, we'll send a six-digit verification code as a text message to the mobile phone number or send a six-digit verification code to the email address registered in your online account profile. It's important to keep your contact information up to date to be able to receive your code or link.
Need to make changes to your flight? Just sign in with your six digit booking reference. You can find it in our confirmation emails. Booking Reference. Family name. Continue. Update your contact details. Adding or confirming your contact details will help us keep you updated if anything changes. Change your flight.
Register for Airpoints™. Scan the QR code using your mobile device to complete your registration on WhatsApp. Unable to scan the QR code?
