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We're here to help. Manage your flight booking, find answers or provide feedback online. If your question or situation is complex, our friendly team is ready to assist you.
- Plan
Before you travel, discover our destinations, timetables and...
- Sign In
Chętnie wyświetlilibyśmy opis, ale witryna, którą oglądasz,...
- Book
Book flights from the UK to New Zealand, Los Angeles and...
- Airpoints
Airpoints™ is Air New Zealand’s loyalty programme, and our...
- Experience
Step into the Air New Zealand Experience. At the airport...
- Phone Numbers
Freephone: 0800 028 4149 (customer) Tel: +64 9 357 3000...
- Plan
Visit our help section if you need assistance with changing a flight, adding a bag, updating your booking, or just about anything else. Find help here.
Freephone: 0800 028 4149 (customer) Tel: +64 9 357 3000 (International charges will apply) Calling from overseas. TTY assistance is available for deaf and hearing impaired via Text Relay on. 18001 0800 028 4149.
Easily manage your flight booking online. You can view, change and cancel your bookings, select a seat, order a special meal, add an extra bag and more through manage booking. Use your booking reference ending in "H" and family name.
If you booked directly with Air New Zealand – on our website, the Air NZ app or through our Contact Centre, the best way to make changes to your flight is to manage it yourself online. When you sign in, we'll show you all the different changes you can make.
Freephone (within NZ): 0800 737 000. Phone: +64 (0)9 357 3000. Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.
Booking Help. Toll Free (from within USA): 1-800-262-1234. Feedback. Complete our Customer Experience Survey. See Customer Relations below for other contact options. Baggage Services. Toll Free (from within USA): 1-866-767-2247 press 8. Airpoints™ Enquiries. Toll Free (from within USA): 1-800-262-1234. TTY Relay Callers.