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  1. We're here to help. Manage your flight booking, find answers or provide feedback online. If your question or situation is complex, our friendly team is ready to assist you.

    • Plan

      Before you travel, discover our destinations, timetables and...

    • Sign In

      Chętnie wyświetlilibyśmy opis, ale witryna, którą oglądasz,...

    • Book

      Book flights from the UK to New Zealand, Los Angeles and...

    • Airpoints

      Airpoints™ is Air New Zealand’s loyalty programme, and our...

    • Experience

      Step into the Air New Zealand Experience. At the airport...

    • Phone Numbers

      Our English-speaking contact centre in New Zealand can be...

  2. Visit our help section if you need assistance with changing a flight, adding a bag, updating your booking, or just about anything else. Find help here.

  3. Our English-speaking contact centre in New Zealand can be contacted on +64 9 357 3000 (international charges will apply). Deaf or hearing impaired? TTY assistance is available for deaf and hearing impaired via Relay UK Services .

  4. Customer Relations. Tel: +64 (0)9 366 2929. Fax: +64 (0)9 256 3531. Hours: 9:00am - 5:00pm (NZ time), Monday to Friday. Feedback. Please use our online form to submit your feedback here. Postal address. Air New Zealand Customer Relations. Private Bag 92007.

  5. Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply). Local contact details: Calling from outside of Europe. Travel Agent website (Exclusive to Travel Agents only) www.airnewzealandtrade.com.

  6. Visit our Airpoints™ support page for more information. Freephone (within NZ): 0800 247 764 Phone: +64 (0)9 357 3000. Postal address: Air New Zealand Contact Centre Private Bag 93537 Takapuna Auckland 0740 New Zealand. Customer relations. If you would like to submit feedback, please use our online feedback form or complete our customer ...

  7. Send them an email with your details, or call on 0800 767 747. If you're not in New Zealand, call +64 9 357 3000.

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