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You can look for the answer to your question on our Customer Service page. If you can't find your question in the FAQ page, or if you would like to contact Customer Service by telephone, you can find our contact details under 'contact'.
- OVpay
If so, contact OVpay customer service on 0900-1433 (normal...
- Cancel Your Subscription
If you're travelling less, you could switch to NS Flex...
- Paying Without iDEAL
Do you have a foreign bank account? If so, you can call NS...
- Deferred Payments
Go to the homepage of ns.nl. Mijn NS Open Close Mijn NS...
- Extending Season Tickets
If you don't manage to make the change yourself in Mijn NS,...
- Cancelling a Supplement
If you order a class change supplement via Mijn NS Zakelijk,...
- Forgot Your OV-chipkaart
If you forget your OV-chipkaart with or without a season...
- Refunds for Loss or Theft
Customer Service; Refunds; Refunds for loss or theft. If...
- OVpay
8 lis 2021 · You can cancel the subscription by contacting our Customer Support on Facebook, Twitter, Chat or by phone on 030-7515155. They can also switch the subscription to NS Flex Basic if you so please. That way it'll be easier to resub in the future.
If you’re your organisation’s contact person and do not have an account yet, contact NS Zakelijk customer service by calling +31 (0)30 300 11 11. If you already have an account but lost your login details, you can:
6 maj 2022 · Fees due to phone calls to customer service to change packages. I decided on the evening of April 22 (Friday) to change my subscription from a basic subscription to a free weekend subscription. But that night, there seemed to be a problem with the ns official website, and I couldn't log in.
2 kwi 2024 · I was confused why the subscription was not canceled. I tried to cancel one more time. When I checked after sometime, subscription was still active. I was surprised and this time I opted to change the subscription ( which was lesser price). Today, I called customer care, explaining the situation.
With NS you can easily make changes to your NS season tickets and anything related to them. For example, your personal details, optional additional season tickets and Keuzedagen. You can of course choose to transfer to a different season ticket, pause your season ticket or swap classes.
Customer contact and service. Information about the use of your data when you interact with us. What personal data do we use? We may need to use your data in order to answer your questions or to assist you. You provide this data yourself. Examples include your contact details and your card number.
