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1 sty 2016 · Service science is perceived as a multidisciplinary study approach with service system as its most important element. The service system has a specific structure and creates value through defined interactions between its entities, as well as through interactions with external service systems.
1 sty 2016 · Service systems are human-made systems to improve customer-provider interactions. Service systems include the complex business and societal systems, in which customers, providers, and other stakeholders interact directly and indirectly to create mutual benefits (value-cocreation).
12 sty 2022 · SDL regards service systems as constellations favouring value co-creation using resource integration and interactions, while service science describes service systems as a set of elements supporting value co-creation and engaging in continuous exchanges with other service systems.
24 lip 2007 · Service science would combine organization and human understanding with business and technological understanding to (1) explain the origins and growth of service systems; (2) solve fundamental problems such as how to invest optimally to improve service productivity and quality; and (3) produce unique service professionals and service scientists ...
Service science is the study of complex service systems. It may involve methods and theories from operations, industrial engineering, marketing, computer science, psychology, information systems, design, and more.
12 cze 2016 · The services we use are provided through a certain service system, whereas service system has a specific structure and creates value through defined interactions between its entities, as well...
27 paź 2014 · Service science is the study of complex service systems. It may involve methods and theories from operations, industrial engineering, marketing, computer science, psychology, information systems, design, and more.
