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  1. Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.

  2. Talk with an agent. View directory. Our Help Center has FAQs & helpful information to assist you with changing/canceling your flight, refunds, using your credits, baggage policy, MileagePlus, seat/upgrades, etc.

  3. Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.

  4. How to contact airline customer service. Next, let's review each major U.S. carrier and how to reach a phone agent quickly. Bookmark this page, as it's an easy one-stop shop for customer service numbers. American Airlines. Best approach: Live chat with AA online or via mobile app

  5. By Margaret Daly. To file a complaint with American Airlines, contact Customer Relations either by mailing a letter to 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034, or sending an email through its online form . If the problem is specific to delayed baggage, call its customer service line at 800/371-4771 (4am–11pm PT, M–F).

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