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If your CrossCountry train has been delayed by 30 minutes or more to the destination detailed on your ticket, you are entitled to compensation. This means that when delays strike, we’ve got you covered.
Delay Repay is a national compensation scheme to assist passengers experiencing delays. You can claim compensation if you're delayed by 30 minutes or more (including cancellations) when you travel with us. For more information and to apply, please visit our Delay Repay page.
If you arrive late at your destination because of a delay or cancellation to a National Rail service, you can claim your Delay Repay compensation. Depending on the train operator you'll be travelling with, you can claim compensation if there's a 15-minute or 30-minute delay to your journey.
27 sie 2023 · Delay Repay is a compensation scheme introduced to provide passengers with a way to seek reimbursement for the inconvenience caused by train delays. The scheme is designed to offer...
29 cze 2021 · If your train was delayed or cancelled and you then don’t travel, you can get a full and immediate refund. You can do this at the station, or go to the train company’s website. If you have a season ticket you normally can’t get refund if you didn’t travel.
1 cze 2023 · This might help: https://www.thetrainline.com/trains/great-britain/delay-repay confirms you apply via the train operator. https://www.crosscountrytrains.co.uk/customer-service/contact-us/delay-repay. You need to create an online account with Cross Country and apply online through that.
If your CrossCountry train has been delayed by 30 minutes or more to the destination on your ticket, you may be entitled to compensation through our Delay Repay scheme.
