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Ways to contact us. Phone. 0344 209 2722. Live chat (existing bookings only) Click the red ‘ Need Help? Chat to us ’ icon in bottom right side of the page. Opening hours: 24 hours a day, 7 days a week. Deaf or Speech impaired. > Relay UK. Opening hours: Monday to Friday: 9am - 6pm.
Find out the best way to get in contact with us by choosing an option below. If you have any questions, concerns or issues, we're here to help. Check here to find the answers to your questions here and get in touch with us if you need to.
Contact us. You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line. Call us.
Contact forms. 1. What can we help you with? Rebook or refund. Bookings. Baggage. Expenses & documents. General enquiries. Complaints and feedback. Flying Club. Special assistance.
If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. There will be a charge of £30 to amend each name.
Virgin Atlantic
If your Virgin Atlantic flight is cancelled or the date or time has changed. Don’t worry, you don’t need to contact us. If this happens, we'll contact you as soon as possible with the following options, including rebooking you onto another flight the same day if possible so you can travel as planned. Rebooking you onto the next available flight
