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Complaint Statistics. DIFS receives thousands of complaints every year regarding insurance companies. Complaints about health insurance (excluding HMOs), automobile, life, homeowners, and other types of insurance have been counted and compiled into ratios.
Complaints about health insurance (excluding HMOs), automobile, life, homeowners, and other types of insurance have been counted and compiled into ratios. Complaint ratios are created by dividing the dollar amount (in millions) of written premium into the number of filed complaints.
If a satisfactory resolution is not received, ask about the insurer's appeal process or file a written complaint with the Department of Insurance and Financial Services (DIFS). DIFS will send the insurer a copy of the complaint and ask them to explain their position.
If a resolution cannot be reached, contact DIFS for assistance Monday through Friday 8 a.m. to 5 p.m. at 877-999-6442 or file a complaint online at Michigan.gov/DIFScomplaints. Impacted providers may be eligible for assistance through Change Healthcare’s Temporary Funding Assistance Program .
A Group Self Insurance Pool is an entity that is formed by at least two municipal corporations, such as cities, school districts, or public authorities. Group Self Insurance Pools offer some types of property and casualty insurance protection to its members, who are other municipal corporations.
The Information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the 2021 calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the 2021 calendar year are not displayed.
Use the attached form to file a complaint with the Department of Insurance and Financial Services (DIFS) if you are in a dispute with an insurer or insurance agent. You may also file a complaint online at michigan.gov/DIFScomplaints. First Contact the Insurer or Agent: If you disagree with your insurer or agent, contact them directly.
