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  1. The Miles & More customer service team can be contacted in a variety of ways. You can send your enquiries via our contact form or by telephoning the Miles & More Service Team. Our customer service team will be happy to help you with any other requests you may have.

  2. Do you have any more queries about Miles & More Selections or were we unable to answer your question? We would be happy to help you further with information about Miles & More Selections online, or you can contact us by phone.

  3. Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 7 a.m. – 10 p.m. (CT)

  4. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.

  5. If you can’t remember which email address you entered, you can log in to your Miles & More account using your service card number instead. You can then check your saved Travel ID, which you can change at any time.

  6. You have 24 hours from the time you first buy your ticket for a refund if you booked at least 2 days before departure. The 24-hour refund policy applies to all ticket types, but you have to cancel the trip to get a refund.* Reservations booked as part of group block do not qualify for the 24-hour refund. Refunds will be issued in full amounts ...

  7. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.