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  1. Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.

  2. Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free. Cell phone rates may be higher than landline rates.

  3. Use AAdvantage® miles to book hotel stays. AAdvantage® status members and AAdvantage® credit cardmembers use fewer miles when logged in. Transactions on this site do not qualify as purchases from American Airlines for purposes of earning bonus miles.

  4. Your ticket number is a unique 13-digit number that identifies your reservation. The first 3 digits of your ticket number are the airline code, which is always ‘001’ for American Airlines. Example ticket number: 001234567890

  5. Contact us. Send a message. All fields are required. Concierges are standing by 24/7 for urgent matters, and are also available for general inquiries or feedback. For urgent after-hours issues on existing reservations, please include "urgent" in the subject along with your confirmation code.

  6. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  7. www.rocketmiles.com › rm › aaRocketmiles

    Contact a Rocketmiles concierge by email: concierge@rocketmiles.com or phone:1-855-355-7625 (US), (+1) 773-257-7680 (International).

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