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  1. Get quick answers to your travel questions 24 / 7 with American’s virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions

  2. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  3. Contact American. Receipts and refunds. FAQs. Agency reference. Cargo, Opens another site in a new window that may not meet accessibility guidelines. Bag and optional fees. Customer service and contingency plans. Conditions of carriage. About American. About us. We're hiring! Join our team, Opens another site in a new window that may not meet ...

  4. Topic. Which category can we help you with? Log in, Purchase or Billing. Performance and Tech Help. Wireless entertainment. Other. Chat Now.

  5. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account.

  6. Contact us online. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Need help with something else? Contact us by mail.

  7. Agents available. Chat now. Talk with an agent. Our Help Center has FAQs & helpful information to assist you with changing/canceling your flight, refunds, using your credits, baggage policy, MileagePlus, seat/upgrades, etc.

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