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Air travel complaints. If you experienced a problem, you must first contact your airline to resolve it. If that does not work, you can make a complaint with us. The Canadian Transportation Agency (CTA) processes complaints and settles disputes between travellers and airlines.
Airline customer service. For complaints about airline customer service, you should contact the airline directly. Aviation safety. For complaints about transportation safety or unsafe practices on the plane, you can contact the Transportation Safety Board of Canada. Unfair competitive services, including false advertising
Air Canada Customer Support Status of Air Canada flights by route or by flight number. Information on scheduled and estimated departure and arrival times, delays and cancellations.
More information on our airline and safety ratings can be found here or by simply clicking on the safety rating link next to each airline. The maximum rating an airline can get for safety is seven stars. We also provide information on the history, aircraft types and in-flight offering (meals, drinks, seating and in-flight entertainment) […]
Air travel complaints resolution process. The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA.
Airline customer service departments. If you believe the airline's customer service issue has impacted your rights under the Air Passenger Protection Regulations, you can file a complaint with the CTA.
The Flight Safety Foundations Aviation Safety Network (ASN) provides up-to-date, complete and reliable authoritative information on airliner accidents and safety issues. ASN consists of three accident/incident databases:
