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  1. We're here to help. Manage your flight booking, find answers or provide feedback online. If your question or situation is complex, our friendly team is ready to assist you.

    • Plan

      Manage your bookings, stay updated with real-time flight...

    • Sign In

      Chętnie wyświetlilibyśmy opis, ale witryna, którą oglądasz,...

    • Book

      Book flights from the UK to New Zealand, Los Angeles and...

    • Airpoints

      Airpoints™ is Air New Zealand’s loyalty programme, and our...

  2. Sales, reservations & enquiries. Freephone: 0800 028 4149 (customer) Tel: +64 9 357 3000 (International charges will apply) Calling from overseas. TTY assistance is available for deaf and hearing impaired via Text Relay on. 18001 0800 028 4149.

  3. Visit our help section if you need assistance with changing a flight, adding a bag, updating your booking, or just about anything else. Find help here.

  4. Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply). Local contact details: Calling from outside of Europe.

  5. Customer Relations. Tel: +64 (0)9 366 2929. Fax: +64 (0)9 256 3531. Hours: 9:00am - 5:00pm (NZ time), Monday to Friday. Feedback. Please use our online form to submit your feedback here. Postal address. Air New Zealand Customer Relations. Private Bag 92007.

  6. Visit our Airpoints™ support page for more information. Freephone (within NZ): 0800 247 764 Phone: +64 (0)9 357 3000. Postal address: Air New Zealand Contact Centre Private Bag 93537 Takapuna Auckland 0740 New Zealand. Customer relations. If you would like to submit feedback, please use our online feedback form or complete our customer ...

  7. Help and contact.

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