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26 cze 2024 · Millions of Taxpayers Call the IRS for Help. Two-Thirds Don’t Reach Anyone. The agency hired nearly 7,000 new customer-service representatives, but its internal watchdog group says it still ...
4 dni temu · The Taxpayer Advocate Service (TAS) is an independent organization within the IRS. We’re here to ensure that every taxpayer is treated fairly and that you know and understand your rights. Our advocates can help if you have tax problems that you can’t resolve on your own.
12 cze 2024 · If taxpayers are uncertain about the legitimacy of IRS communications, they can contact IRS customer service for verification at 800-829-1040, or for the hearing impaired, TTY/TDD 800-829-4059. To view details about an individual’s tax account, they can set up or check their IRS individual online account on IRS.gov.
17 cze 2024 · Otherwise, it will show the IRS toll-free number (800-829-1040). Note: Live phone support often has long wait times or you may have to call more than once. Responses to correspondence may also have long delays.
26 cze 2024 · Misleading telephone measures lead to poor resource allocation decisions. The Treasury Department and the IRS have established the “Accounts Management (AM) Customer Service Representative Level of Service (LOS)” as the agency’s principal and most widely cited measure of taxpayer service.
4 dni temu · The IRS surpassed its goal of 85% level of service, reaching 88% instead. But the rating “equals the percentage of calls answered by IRS employees divided by the number of taxpayer calls routed to IRS employees,” according to the report. It also only tracks a fraction of customer-service numbers taxpayers can call.
12 cze 2024 · No immediate action or phone call needed: Taxpayers who receive a notice but paid the tax they owed in full and on time, electronically or by check, should not respond to the notice at this time. The IRS is researching the matter and will provide an update as soon as possible.
