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Chat customer service is completely unhelpful and reservations over the phone is a joke. I know filing a complaint will only get me a heartfelt sympathy and not actually do anything so am I wrong or is the airline wrong?
Dispatchers say the airline’s customers will ask voice assistants like Siri and Alexa to “call American Airlines,” but will then be falsely directed to the center. But even before voice assistants, customers have gotten the number confused through misleading search engines since 2001.
Someone else mentioned this on this sub awhile back and I never would have thought of it otherwise, but I had way more success contacting BA's customer service through their Twitter/X than when I tried calling and emailing. Worth a shot to contact them there about upgrade options.
• 56 min. ago. SmartTrashCan. Do customer relations always just send an automated message? Question. Hey folks. I recently had an issue with AA: due to their mistakes I had to pay for my bag, which was included in my flight.
Question. Does anyone have any experience with American Airlines proving compensation for a flight canceled? My moms flight I paid for was suppose to come in on a Thursday night but was canceled after three days. The next flight she could make was was Saturday morning so we book then.
Question. AA used to be my second favorite domestic carrier here in the US. But the last few times i've flown them, their customer service has not been great. This morning was a prime example. I had a 730 am scheduled flight DCA to ORD, with a one hour connection there. Boarding was scheduled to begin at 6:55. 7:15, we were still not boarding.
I’m gathering opinions on how airlines are enhancing their customer experience through automation. I’d love to hear about your experiences, as this will greatly contribute to the educational study I’m conducting.
