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  1. The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program.

  2. Apply for unemployment benefits. Have you lost your job? You may qualify for Unemployment Insurance (UI), which is temporary income to support you while you look for a new one. You should apply for unemployment benefits during your first week of total or partial unemployment.

  3. Log in to UI Online. If you’re out of work and able to work, you may be eligible for temporary income called unemployment insurance (UI). If you qualify, you receive weekly payments to help cover your living expenses while you search for new employment.

  4. The Massachusetts Department of Unemployment Assistance (MDUA) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits.

  5. Learn how to apply for unemployment benefits in Massachusetts if you are unemployed through no fault of your own. Find out the eligibility requirements, how to file a claim, and where to get more information.

  6. File by Phone. To file your new UI claim or reopen an established claim by phone, you can: Schedule a callback from the TeleClaim Center by visiting our website at: www.mass.gov/dua/ schedulecallback. Call the TeleClaim Center at (617) 626-6800 or toll-free at (877) 626-6800.

  7. Navigate Unemployment - MassHire Downtown Boston Career Center. Important Unemployment Benefits Information Department of Unemployment Assistance: https://www.mass.gov/orgs/department-of-unemployment-assistance Information on Unemployment and Coronavirus (COVID-19): https://www.mass.

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