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Find answers to your buying, selling, and account questions, or contact us for more help.
- Account
If you close your eBay account, you’ll no longer be able to...
- Selling
When managing your business, it’s important to have access...
- Fees and Billing
You may receive a Form 1099-K from eBay, depending on the...
- Returns and Refunds
Refunds can be issued by you, or by eBay. 2 min article; See...
- Shipping and Tracking
Most sellers on eBay are happy to ship everything to you in...
- Account
Requesting assistance. In the Request assistance section, you can submit a request to remove negative or neutral feedback, or a defect on your account. You can also report an issue with a buyer. To learn more, see our support pages on defects, feedback, report a buyer.
When you’re selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they’ve already purchased an item from you, or have just bid on one of your listings, you’ll be able to contact them in slightly different ways.
When managing your business, it’s important to have access to all your sales and transaction information. eBay provides a detailed, end-to-end breakdown of all your selling activity, so you can make sure your internal records are accurate and up to date.
Find answers to your selling - getting started questions.
If you’re having an issue with an eBay seller, try contacting them directly to resolve your problem. If you can’t work things out, we’re always here to step in and help. To improve your help experience, please sign in to your account.
Seller Help is a self-service resource that lets you conveniently manage refunds, returns, “Item not received” and “Item not as described” cases, and other common selling issues all in one place.
