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What number are you using to call them? From the travelocity.com website, under "Support - Customer Support - Contact Us", a phone number of 1-855-863-9601 is listed. They also have a Callback button you can click. You enter your name, itinerary number, and phone number and they will call you back. They list the wait time.
I've asked several times to speak to someone in the US because Travelocity's Philippine-based customer service doesn't seem to understand they're supposed to help people. Each time they say they're going to connect me, they put me on hold for an inordinate period of time (20-40 minutes) before they disconnect me.
Rather than call Travelocity for flight information call British Airways (BA). Tell them you made a third party booking and need their PNR (passenger name record) then keep an eye on your booking at the BA website.
The phone number in #56 is for Sabre (a flight distribution system, how tickets are sold). They can't help with issues between customers and airlines or agencies. I would suggest using Facebook Messenger for Travelocity.
31 maj 2021 · You can also reach via their contact phone number: 855-201-7800. Note that supports live chat. You can chat with an agent on their live chat support page. You can also contact through their social media pages.
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