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What do you need help with? Choose one of the topics below to get started. Planning & Booking. Get all the information you need to book your next trip. Getting Ready. Flight check-in, changes, and cancellations - we are here to help. Day of Travel. Fly through your travel day with ease. Cancellations or Significant Delays.
Find answers to all of your travel and flight-related questions and view common FAQ articles regarding your travel experience when you fly with Southwest Airlines. Find all the contact information and phone numbers you may need to reach Southwest Airlines before and during your trip.
11 mar 2024 · I really enjoyed the chat when it first rolled out and was staffed. Then when the bot came in it was no longer able to handle my "deep dive" requests, I already know how to do most of the basic activities that it was trying to help with as a bot.
Get help whenever—and wherever—you need it with Live Chat. Access is everything, and the Southwest app gives Customers convenient, on-the-go access to help. In Live Chat, you can get questions answered through our Southwest Bot 24/7 or with a Customer Representative daily from 6:00 a.m. to 8:00 p.m. Central Time.
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