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You can call: 718-935-2200 (Monday-Friday, 8 a.m.- 6 p.m.) 311 (24 hours a day, seven days a week) and let the operator know you have an education-related issue. TTY Services are available by calling 212-504-4115. Over-the-phone interpretation is available in more than 200 languages.
Families new to NYC public schools can visit: schools.nyc.gov/newstudents; Call: (718) 935-2009 or email: Email for 3-K, pre-K, kindergarten, and G&T admissions: ESEnrollment@schools.nyc.gov; Email for middle school admissions: MSEnrollment@schools.nyc.gov; Email for high school and Specialized High Schools admissions: HSEnrollment@schools.nyc.gov
To create and manage accounts for families, authorized New York City Department of Education (“NYCDOE” or “DOE”) staff use the Family Access Management (“FAM”) tool, which can be accessed online by going to: https://nycenet.edu/FAM. In addition to this guide, DOE staff may visit the NYCSA Wiki.
The NYC Schools Account allows you to view your child’s grades, report cards, attendance history, test scores, transportation information, IEP information, submit COVID consent forms, track your child’s progress to graduation, and more to come! Let’s get you signed-up for your NYC Schools Account.
The main switchboard number is (718) 935-2200. Open Monday–Friday, 8 am to 6 pm. 311. For general information about your school zone, enrollment, 3-K or pre-kindergarten (pre-K) registration and gifted and talented programs that you can’t find on the DOE’s website, call 311 and say “schools”, 24 hours a day, seven days a week.
Reset your own password with our self serve portal. Introducing the Division of Inclusive and Accessible Learning. Password Help. NYC Department of Education InfoHub website.
Open an account today to apply to schools, track your children's progress from Pre-K through high school graduation, and get access to other digital content for New York City families exclusively available to NYC Schools Account holders!
