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Contact our support team on Twitter or Facebook. Contact us by phone. Fill out a form to create a service ticket and report a problem. Find all the information you need to contact Canada Post the way you prefer.
Please address all enquiries to: CANADA POST CUSTOMER SERVICE PO BOX 90022 2701 RIVERSIDE DRIVE OTTAWA ON K1V 1J8
How to contact us online or by phone. You can reach us on social media or by phone. In addition, you can fill out an online form to create a service ticket and report a problem.
Contact Canada Post customer service before appealing to the ombudsman. You will need to provide the ombudsman with a closed service ticket number referencing your complaint.
1. Start with Canada Post. Canada Post must have investigated and closed your ticket before we can treat an appeal. Contact customer service if you don’t have a service ticket number. 2. Submit your appeal. You can use our online form, or fax or mail a paper appeal form.
Individuals must first attempt to resolve their complaints with Canada Post Customer Service by calling 1-866-607-6301 or by submitting a demand online at https://www.canadapost.ca/web/en/pages/support/default.page.
Claims overview. Whether you’re sending or receiving a package, your mail items are important to us. If your package hasn't been delivered as expected, was delivered late, or was damaged during the shipping process, please let us know. We want to help you resolve your issue.
