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  1. Please phone us for the airlines Air Astana, Air India and Copa Airlines or for special awards like the Senator Premium Award, children’s awards or Round the World tickets. Telephone Address Contact by telephone

  2. You can send your enquiries via our contact form or by telephoning the Miles & More Service Team. Summary of all help articles. Our customer service team will be happy to help you with any other requests you may have. You can find the different ways to contact us here.

  3. Enter your mobile phone number here so that we can send you your verification code by text. Once you have confirmed your number, this will be registered as your preferred mobile phone number for using two-factor authentication.

  4. With Miles & More, you can earn Points (Points, Qualifying Points, and HON Circle Points) on every one of your Lufthansa flights, and these will help you achieve frequent flyer status. As a result, you will soon be able to enjoy privileges that will make flying even pleasanter.

  5. Your new Help Center. Find the best way to reach us with any request. Get in touch. Most common requests. Rebookings, cancellations, and refunds. New booking and check-in. Flight canceled or postponed. Miles & More. Baggage and personal items. Receipts, feedback, and complaints. Check booking and add services. Covid-19.

  6. Miles & More. The frequent flyer and awards programme from SWISS. Earn miles and points whenever you fly or shop, and spend them on things you want. As a frequent flyer you also benefit from exclusive privileges that will make your trip even more comfortable.

  7. You can take more free baggage on board.* You have access to a special service hotline. The award miles in your account do not expire. You will receive 25% more miles.