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Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.
Although we would ask that you reach out to American Airlines Customer Relations first, you can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website.
Get quick answers to your travel questions 24 / 7 with American’s virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions
11 cze 2024 · Sending Complaints by email to American Airlines. E-mails are ideal for detailed inquiries, especially for compensation claims. You can keep track of what you said and also how the airline responds! Be sure to describe your case in detail and provide as much evidence as possible to support your argument.
Contact Customer Relations with compliments, concerns and questions about your past travel. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form The information we’ll need:
To file a complaint with American Airlines, contact Customer Relations either by mailing a letter to 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034, or sending an email through its online form . If the problem is specific to delayed baggage, call its customer service line at 800/371-4771 (4am–11pm PT, M–F).
Getting a hold of us. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here’s how you can get in touch: Download the TUI App – this is the easiest way to get hold of us.
