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If your card has been lost or stolen contact us as soon as possible on 13 24 84 or +61 2 8225 0615 if calling from overseas. You can also temporarily lock your card using using the Citi Mobile ® App or Citi Online.
- CitiPhone Banking
You can contact us on 13 24 84 or + 61 2 8225 0615 if you...
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- CitiPhone Banking
You should also obtain and consider the associated product disclosure statement and terms and conditions that apply to the products and offers on this website, which are available by going to the offer page or by contacting our Customer Service Centre on 13 24 84. View Citi's and NAB's
Customer Service (Australia): 1800 629 644 Customer Service (Outside Australia): + 61 2 8225 0210.
You can contact us on 13 24 84 or + 61 2 8225 0615 if you are overseas. CitiPhone Banking is available 24 hours a day, seven days a week. Follow the easy directions to access information regarding your account. There is also an option to speak to a customer service officer if required to complete your enquiry. Self Service Banking.
Click ‘Activate card’ from the app launch screen. Register using your new card number and CVV number. From 26 February 2024, if you're a new Ready Credit account holder, you can register using your new card number and government ID such as a driver licence, Medicare number or passport.
You should also obtain and consider the associated product disclosure statement and terms and conditions that apply to the products and offers on this website, which are available by going to the offer page or by contacting our Customer Service Centre on 13 24 84. View Citi's and NAB's Financial Services Guide and Credit Guide.
Our Live Chat service is available from 8AM-10PM Australian Eastern Standard Time Monday-Sunday. You could send us a secure email via our Online service Centre (OSC).
