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How to contact us online or by phone. You can reach us on social media or by phone. In addition, you can fill out an online form to create a service ticket and report a problem. Due to a high volume of inquiries, we do not maintain an email address.
Find the solutions and assistance you need. Browse common support topics, report concerns and find the right way to contact us.
Suivez un colis par numéro de suivi avec l'outil de suivi en ligne de Postes Canada, qui fournit des informations de suivi et une confirmation de livraison.
After you’ve entered your tracking number into Track, the results page will show you the most current information available about the location and status of your delivery. Here are some common tracking statuses and what they mean.
If your recent Canada Post Neighbourhood Mail™ (formerly Unaddressed Admail) mailing is late or hasn’t been delivered, you can create an online service ticket to report the problem.
What you can do. Double check your emails for a shipping confirmation from the merchant or sender as that often includes the tracking number or a link for tracking. Contact the sender to get the tracking number again.
Canada Post - Track a package by tracking number / Postes Canada - Repérer un colis au moyen du numéro de repérage.
