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Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Learn important information for your day of travel. At the airport. Chat with us live or get 24/7 answers to your questions. American Customer Service. Send us your comment, question or suggestion, or make a request. We'll be in touch as soon as we can. ( Required)
Although we would ask that you reach out to American Airlines Customer Relations first, you can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website.
Please use this form to file a complaint or comment about service you received or requested from an airline or ticket agent that does not relate to airline safety or security.
Contact us online. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Need help with something else? Contact us by mail.
To file a complaint with American Airlines, contact Customer Relations either by mailing a letter to 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034, or sending an email through its online form . If the problem is specific to delayed baggage, call its customer service line at 800/371-4771 (4am–11pm PT, M–F).
7 gru 2017 · Have a problem you're unable to resolve with an airline? Here's how to file a complaint directly with the US Department of Transportation.
