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  1. Contact American. Reservations and ticket changes. Manage your trip online and save time. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online:

    • Find Your Trip

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  2. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.

  3. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  4. If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status. Request a refund. Check the status of a refund. If you bought your ticket from a travel agent or on another website, contact them for refund help.

  5. Email AAdvantage promotions, vacation picks and flight deals. In addition to any email subscriptions, you’ll receive transactional emails like flight alerts, check-in reminders and account updates.

  6. Book low fares to destinations around the world and find the latest deals on airline tickets, hotels, car rentals and vacations at aa.com. As an AAdantage member you earn miles on every trip and everyday spend.

  7. Learn how to change your American Airlines trip online and find answers to commonly asked questions about reservations and tickets.