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Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.
- Receipts and Refunds
Customer service FAQs Send us a letter Mail to: American...
- Reservations and Ticket Changes
Worldwide phone numbers. You may be charged a service fee...
- Contact American
Get quick answers to your travel questions 24 / 7 with...
- Customer Service FAQs
Yes, if you buy your ticket on / after February 20, 2024,...
- AAdvantage Account Service
AAdvantage® customer service; AAdvantage® customer service...
- Cars, Hotels and Activities
Contact American Receipts and refunds FAQs Agency reference...
- Lost and Found
Home; Contact American; Lost and found; Lost and found Where...
- Trip Insurance
Trip insurance is provided by Allianz Global Assistance....
- Receipts and Refunds
Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 7 a.m. – 10 p.m. (CT)
Contact us online. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Need help with something else? Contact us by mail.
Email: american.support@aa.com Phone: 800-621-8489 Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account
To qualify, your AAdvantage ® number must be in your reservation and your trip must be: Booked in the U.S. directly through American; Traveled wholly within the 50 U.S. states; On American Airlines marketed and operated flights; Canceled on aa.com or in the American app before your first flight departs