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  1. Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.

  2. Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.

  3. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  4. Need your AAdvantage number? Enter your name and email, and we’ll send your AAdvantage number. ( Erforderlich) Vorname. Nachname. E-Mail. Confirm email.

  5. You can use your miles for flights to nearly 1,000 destinations worldwide, upgrades, vacations, car rentals, hotel stays and more. If you're already a member log in or get login help . Read how we use and protect your personal information. American Airlines privacy policy.

  6. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Need help with something else? Contact us by mail. Contact us if you have compliments, concerns or questions about your travel.

  7. Be sure to verify the requested information including your date of purchase, last four digits of the credit card, and last name. Get a receipt for onboard purchases Need more help?