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There is no number to call. Customer Relations is not a call center. Usually, there's far too much research to be done on a particular claim to make a call center environment efficient. You can request a call in your submission, however it's never a guarantee.
Use this number (800) 222-2377; it's a five-minute wait at the longest. Just a little hidden gem I found. I know I'm not the only one that's been having issues getting into contact with anyone regarding flight changes/cancelations. I spent a total of….
I have been waiting a month to be refunded $560 from them. Still cannot get any response since they say they can’t help over the phone and I can only contact customer relations who only work via email. I have sent at least 30 emails and no response to this day.
I tried a different phone number and had some better luck. I wasn’t able to speak to representative yet since a lot of people are trying to call in, but I was able to schedule a call back. Try calling 800-222-2377.
Does anyone have an actual email address for the customer service at American Airlines? I have a letter (mostly positive) I want to send.
The best service at American is the ConciergeKey help desk, but yes, customer relations takes a while to reply
Contact Customer Relations with compliments, concerns and questions about your past travel. Contact us online Use our online Customer Relations form for a faster response than sending a letter through the mail.
