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  1. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip. Add checked bags.

  2. Book low fares to destinations around the world and find the latest deals on airline tickets, hotels, car rentals and vacations at aa.com. As an AAdantage member you earn miles on every trip and everyday spend.

  3. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  4. If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status. Request a refund. Check the status of a refund. If you bought your ticket from a travel agent or on another website, contact them for refund help.

  5. Contact us by mail. Contact us if you have compliments, concerns or questions about your travel.

  6. We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service.

  7. At American, we believe in putting our extensive resources to good use by contributing to the communities we touch. Through our philanthropic efforts and local presence, we’re working to better the lives of those around us. Let good take flight