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  1. Get quick answers to your travel questions 24 / 7 with Americans virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions

  2. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  3. Contact Customer Relations with compliments, concerns and questions about your past travel. Contact us online Use our online Customer Relations form for a faster response than sending a letter through the mail.

  4. Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.

  5. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  6. We are ready to assist wherever your travels take you and support your travelers' needs. Live agents are available from 6 a.m. to 8 p.m. CST seven days a week, with our self-service portal, SalesLink ®, available 24/7.

  7. If you need technical support or help with using aa.com, check out our frequently asked questions to find solutions to common issues.

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