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  1. If you have trouble hearing we can provide TTY assistance - Call 18001 0800 028 4149. Special Assistance - 0800 028 4149. More contact details - Contact directory. Email us - It could be a question about your flight, something we've done to make you happy, or a way we could improve.

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      Book flights from the UK to New Zealand, Los Angeles and...

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      Airpoints™ is Air New Zealand’s loyalty programme, and our...

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  2. Contact our Special Assistance team. You can call our friendly team on 1-800-262-1234, or for further information on how you can ensure your trip is comfortable and hassle-free find out about our special assistance options. You can also complete a MEDA form, or find out more about flying with a medical condition .

  3. Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services. Special Assistance - New Zealand 0800 737 000. More contact details - Contact directory.

  4. What to do if you see a suspicious message claiming to be from Air New Zealand. If you see a suspicious email or social media post, please forward it to us at Phishing@airnz.co.nz. Take care with anything that looks odd. Don't follow any links, enlarge or click on the post or open any attachments. They could lead to a virus infecting your computer.

  5. Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply). Local contact details: Calling from outside of Europe

  6. Please use our online form to submit your feedback here or email us at flightcomment@airnz.co.nz. Accessibility Statement. Customer Relations. Tel: +64 (0)9 366 2929 Fax: +64 (0)9 256 3531 Hours: 9:00am - 5:00pm (NZ time), Monday to Friday. Feedback. Please use our online form to submit your feedback here. Postal address Air New Zealand ...

  7. Book flights from the United Kingdom to New Zealand, Los Angeles, the Pacific Islands and other destinations with Air New Zealand UK.

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