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  1. Use the online Customer Relations form to share your feedback or questions about your past travel with American Airlines. You will need your contact information, mailing address, email address, confirmation code or ticket number, and flight details.

  2. Send us an email . Contact American Call us. Contact Reservations Come see us . Ticket sales centers Flying on a partner airline? Find helpful information if your trip includes 1 or more flights with our partner airlines. British Airways

  3. Contact Customer Relations. If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact.

  4. Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Need help with something else? Reservations and ticket changes. Travel credit. Special assistance. AAdvantage ® customer service. At the airport. Bags. Receipts and refunds.

  5. Emails. Instead, contact aa.com security and attach a copy of any suspicious emails. For mail received in person, take a picture of the mailing and envelope and send via email. Email aa.com security. Mail items. If the communication came in the mail you can file a complaint with the U.S. Postal Service. File a mail fraud complaint. Website and app.

  6. Scott Long VP, Investor Relations & Corporate Development. American Airlines Group 1 Skyview Drive, MD 8B351 Fort Worth, TX 76155 investor.relations@aa.com

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