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Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.
Get quick answers to your travel questions 24 / 7 with American’s virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions. AAdvantage ® program FAQ Customer service FAQ Reservations and tickets FAQ
Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form The information we’ll need: Your contact information, mailing address and email address ; Your confirmation code or ticket number
Email: american.support@aa.com Phone: 800-621-8489 Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account
Scott Long VP, Investor Relations & Corporate Development. American Airlines Group 1 Skyview Drive, MD 8B351 Fort Worth, TX 76155 investor.relations@aa.com
By Margaret Daly. To file a complaint with American Airlines, contact Customer Relations either by mailing a letter to 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034, or sending an email through its online form . If the problem is specific to delayed baggage, call its customer service line at 800/371-4771 (4am–11pm PT, M–F).
Contact Refunds. Email your Refunds question or comment to us. Ticket Number*. Customer First Name*. Customer Last Name*. Email*. Re-enter Email*. Mailing Address*. Address 2.
