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11 mar 2024 · Customer service (or customer support) is the act of helping customers in their discovery, use, and troubleshooting of a product or service. It also includes the processes that enable a good customer service experience.
11 mar 2020 · Customer service (pol. obsługa klienta) zgodnie z definicją to wszystkie interakcje między klientem, a dostawcą produktu lub usługi, zarówno w momencie sprzedaży, jak i później. Obsługa klienta dodaje wartość do produktu lub usługi i buduje trwałe relacje z firmą.
Customer care is a proactive approach to providing information, tools and services to customers so they have positive experiences at each point they interact with the brand. More than just providing great customer service —which is providing the appropriate assistance to customers—customer care is more comprehensive and less quantifiable.
13 cze 2023 · Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as:...
22 cze 2021 · Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions.
22 maj 2024 · Customer care is a way of dealing with customers when they interact with your brand, products, or services to keep them happy and satisfied. Customer care goes beyond customer service and support because it focuses on building emotional connections between brands and customers.
16 maj 2024 · Customer service to obsługa klienta w trakcie korzystania z usług firmy, a także po zakupie danej usługi lub produktu. Specjaliści customer service oferują nie tylko pomoc techniczną, ale także budują trwałe relacje pomiędzy firmą a osobami korzystającymi z jej oferty.
