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Check status. Baggage liability limits. Learn how to get reimbursed, and the types of bag issues we’ll reimburse you for, if your bags are lost, damaged, delayed, or if there are items missing.
Our Help Center has FAQs & helpful information to assist you with changing/canceling your flight, refunds, using your credits, baggage policy, MileagePlus, seat/upgrades, etc.
Find information on traveling with checked or carry-on bags, special items, oversized or overweight bags. Get information on policies regarding delayed, damaged or missing bags.
Changing your flight. You can change your flight on united.com or the United app in four steps: Go to My Trips; Select “Change flight” Select “Edit” to update your flight; Choose a new flight; You can also change your flight over the phone. If you’re at the airport, you can use a kiosk or speak to an agent. Your new flight must:
Check your bags with United in just a few easy steps. Learn more about size and weight limits, and rules that may apply for some common items.
completed claim form within 45 days, no action shall lie against United Airlines. The claim form should be completed in its entirety with a detailed description of each individual item contained within the bag(s), or the items missing from the baggage, including signatures from all persons impacted. If your
You can bring one carry-on bag and personal item for free on most flights. Find information on bag size limits, special items, bag help, traveler tips, and more.
