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Travelocity's service has been highly disappointing. Their website is cluttered and difficult to navigate, making the booking process unnecessarily complicated. Customer service is nearly impossible to reach, and when you do, representatives are unhelpful and often rude.
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Fronting a scam rental car company. I am a long-time customer of Travelocity, but recently, my bad experience eclipsed this. When booking a rental car, I was unaware I was booking a BBB-rated (1) star car company. The booking web page didn't indicate this company, as if it was masked by Travelocity.
