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17 mar 2021 · A live chat app is a customer service tool that allows you to chat with customers in real-time. Usually part of a help desk package, live chat apps allow you to quickly respond to customer inquiries through your website.
29 sty 2024 · Service reps can support customers with powerful service features such as canned messages, file sharing, live translations, voice messages, and video calls that also allow for screen sharing.
3 cze 2024 · Live chat software allows a customer conversation to happen in real time on a business’s website, mobile app, or messaging channels like Messenger, WhatsApp, and Slack. Customers can quickly get help using the channels they like the most, leading to a positive customer experience (CX).
16 paź 2023 · Live chat is a great way to handle a lot of common customer service issues, and customers generally love it. Plus, it's relatively affordable, so whether you're a startup or an established business, it's easy to add to your existing technology stack.
Customer service representatives can utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents can prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns.
23 mar 2024 · LiveChat is best for businesses that want to improve their customer service. It offers 24/7 support, making it easy for businesses to get the help they need.
Official Chat Support Help Center where you can find tips and tutorials on using Chat Support and other answers to frequently asked questions.
