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Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.
- Receipts and Refunds
Customer service FAQs Send us a letter Mail to: American...
- Reservations and Ticket Changes
Worldwide phone numbers. You may be charged a service fee...
- Contact American
Get quick answers to your travel questions 24 / 7 with...
- Customer Service FAQs
Yes, if you buy your ticket on / after February 20, 2024,...
- AAdvantage Account Service
AAdvantage® customer service; AAdvantage® customer service...
- Cars, Hotels and Activities
Contact American Receipts and refunds FAQs Agency reference...
- Lost and Found
Home; Contact American; Lost and found; Lost and found Where...
- Trip Insurance
Trip insurance is provided by Allianz Global Assistance....
- Receipts and Refunds
Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 7 a.m. – 10 p.m. (CT)
Your ticket number is a unique 13-digit number that identifies your reservation. The first 3 digits of your ticket number are the airline code, which is always ‘001’ for American Airlines. Example ticket number: 001234567890
To qualify, your AAdvantage ® number must be in your reservation and your trip must be: Booked in the U.S. directly through American; Traveled wholly within the 50 U.S. states; On American Airlines marketed and operated flights; Canceled on aa.com or in the American app before your first flight departs
Email AAdvantage promotions, vacation picks and flight deals. In addition to any email subscriptions, you’ll receive transactional emails like flight alerts, check-in reminders and account updates.
