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  1. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  2. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip. Add checked bags.

  3. Contact American. Reservations and ticket changes. Manage your trip online and save time. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online:

  4. Contact us online. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Need help with something else? Contact us by mail.

  5. Email AAdvantage promotions, vacation picks and flight deals. In addition to any email subscriptions, you’ll receive transactional emails like flight alerts, check-in reminders and account updates.

  6. Reservations and ticket changes. Delayed or canceled flights. AAdvantage ® award travel. Cars, hotels and activities. American Airlines Vacations. Receipts and refunds.

  7. Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 7 a.m. – 10 p.m. (CT)